STUS Terms and Conditions
Last Updated: Version 1.1, effective 1 April 2026
By creating an account or using the Platform, you accept these Terms and the STUS Privacy Policy.
STUS is operated by Reliable Accuracy Trading Establishment (trading as STUS | Digital Procurement), Commercial Registration No. 4030558135, VAT No. 311092264500003, registered address Al Zahra District, Jeddah, Kingdom of Saudi Arabia ("STUS", "we", "us", "our"). Contact: admin@stus.digital.
1. About STUS and These Terms
1.1 STUS is an online B2B marketplace at stus.digital (the "Platform") where suppliers list and market their products and services, and buyers search for suppliers and request quotations. STUS provides the technology and listing environment only.
1.2 These Terms form a binding electronic contract between STUS and the person or company using the Platform ("you"). If you register on behalf of a company, you confirm that you have authority to bind it, and "you" includes that company.
1.3 Mandatory acceptance. To register, you must tick the box in the pop-up confirming that you have read and agree to these Terms and the Privacy Policy. Acceptance is required before you can create an account or use the Platform, and is requested again after material updates. We keep a record of your acceptance (date, time and version). A company that starts selling is also asked to acknowledge clauses 5.7 and 11.4 before its Listing goes live.
2. Definitions
| Word | What it means |
|---|---|
| Buyer | a company account using Buy mode to search suppliers and send requests for quotation (RFQs). |
| Supplier | a company account using Sell mode to publish a listing and offer products or services. |
| Listing | the profile, product and service details and contact information a Supplier publishes. |
| Verified Supplier | a Supplier whose account has completed KYC and registration review and who holds an active paid plan, and who displays the Verified badge. A Listed Supplier is a Supplier approved after KYC and registration review who does not hold an active paid plan. |
| Transaction | any agreement for goods or services concluded between a Buyer and a Supplier. |
3. Eligibility and Business Use
3.1 The Platform is intended for businesses and professionals. You must be at least 18 years old, have legal capacity, and use the Platform only for business purposes.
4. Accounts and Security
4.1 Registration requires a valid email address, verification by one-time password (OTP), and accurate information.
4.2 One login, one company account. After you log in, you choose whether to buy or to sell, and you can switch at any time. One company account can use both Buy mode and Sell mode. Buying needs no company papers. Selling needs a company profile and KYC before your Listing goes live. Credits belong to Buy mode, and Supplier plans belong to Sell mode.
4.3 You are responsible for keeping your login credentials and OTP codes confidential and for all activity under your account. Notify us immediately at admin@stus.digital if you suspect unauthorised access.
4.4 You must keep your account information accurate and current. We may require documents to confirm identity or authority.
5. Supplier Registration, Verification and Listings
5.1 To start selling as a Supplier you must provide: your company's Commercial Registration (CR) details, your VAT registration details, details of one or more contact persons, and details of the products or services you offer. STUS may assist in building your profile, but you remain solely responsible for its content.
5.2 You warrant that all information and documents you submit are true, complete, current and lawfully yours to provide, and you will update them promptly when they change.
5.3 Verified status. After registration, a Supplier may subscribe to a paid plan to receive the Verified badge and to be able to share its contact details with Buyers who also hold a paid plan, as set out in clause 6.7. Verified status reflects that STUS reviewed the registration information and documents supplied at the time of review. It is not a guarantee, endorsement or certification of the Supplier's quality, financial standing, capacity, delivery performance or legal compliance. Buyers must perform their own due diligence.
5.4 STUS may refuse, suspend, edit or remove any Supplier registration or Listing, or withdraw the Verified badge, if information is inaccurate or outdated, if documents expire, if the Listing breaches these Terms, or if required by law.
5.5 Listings must describe goods and services accurately, and must not offer prohibited, counterfeit, stolen or illegal goods, or goods and services that cannot lawfully be sold in the Kingdom.
5.6 Basic listings from public sources. To make the database useful, STUS may create a basic Listing for a business using factual, publicly available business information (for example business name, category, city and publicly listed business contact details). Such a Listing does not include logos, product photographs, text copied from third-party websites, or Verified status, unless the business has registered and supplied or authorised them. A business named in a basic Listing may claim, correct or request removal of it at any time by writing to admin@stus.digital, and STUS will act on a verified request promptly. Appearing in a basic Listing does not mean the business has joined, paid for or endorsed STUS.
5.7 Listed and Verified Suppliers. A Supplier may list products, upload catalogues, and complete KYC and approval without a paid plan. Until it subscribes, the Supplier appears as a Listed Supplier: its Listing carries a "Not verified yet" label, and its contact details, rating and other company details that STUS designates are hidden from Buyers. You acknowledge this before your Listing goes live. When the Supplier subscribes, the label is replaced by the Verified badge, its rating becomes visible to Buyers, and it can share its contact details with Buyers who also hold a paid plan (clause 6.7), and STUS may promote the Supplier on the Platform and on STUS's social media channels as set out in clause 11.4. The features, ranking and limits of each plan are shown on the pricing page. STUS does not guarantee any ranking, number of enquiries or business result.
6. Buyer Use, Search and RFQs
6.1 Buyers may search the supplier database, view Listings, and use the RFQ and quotation tools to request and negotiate offers.
6.2 Buyers may use supplier contact information only to communicate about genuine business enquiries. Scraping, bulk extraction, resale of the database, or unsolicited mass marketing using Platform data is prohibited.
6.3 Use of Buyer information by Suppliers. A Buyer's individual contact details (name, email address and phone number) are shared with a Supplier only as set out in clause 6.7. All communication between Buyers and Suppliers takes place in the Platform inbox. A Supplier may use this information only to respond to that enquiry and to perform any resulting Transaction. Suppliers must not add Buyers to mailing lists, send unsolicited marketing, sell or share Buyer data, or use it for any other purpose without the Buyer's separate consent, and are responsible to the Buyer and to STUS for any misuse under applicable law, including the Saudi Personal Data Protection Law.
6.4 Buyer email addresses and STUS. STUS uses a Buyer's email address to operate the account, to send service messages and, only where the Buyer has opted in, to send STUS's own updates. STUS does not sell, rent or give Buyer email addresses to advertisers or data brokers, and does not use them to target third-party advertising. See the Privacy Policy.
6.5 RFQ routing. When a Buyer sends an RFQ, STUS may route it to the Suppliers it selects as the best match (normally a small number, chosen by product and country), whether or not the Buyer chose them individually. A Supplier with an active plan sees the RFQ in full, including the Buyer's company name and country. A Listed Supplier sees only a preview (such as product, quantity and country) and may open the RFQ in full after subscribing, or using any free opening STUS offers. By sending an RFQ you agree to this. Suppliers on some plans may receive RFQs earlier and have priority in matching, as shown on the pricing page. STUS does not guarantee that any Supplier will respond.
6.6 Search activity alerts. STUS may tell Suppliers about Buyer search activity relevant to their products. A Supplier without an active plan receives only general information (for example the number of searches in its category). A Supplier with an active plan may receive the product searched and the searching Buyer's company name and country. Alerts never include the name, email address or phone number of an individual. A Buyer may ask at admin@stus.digital for its company name to be withheld from alerts, in which case alerts show only the product and country. By using search you accept this clause.
6.7 Inbox and contact sharing. All messages between Buyers and Suppliers are sent through the STUS inbox, and every conversation starts from an RFQ. Contact details (company phone and email) are not shown to the other side unless both the Buyer and the Supplier hold an active paid plan (a paid Buyer plan and a paid Supplier plan shown on the pricing page). When both do, each side may choose to share its contact details by selecting "Share my contact", and STUS shows them only to the other company in that conversation. Contact sharing is available only while both companies hold an active paid plan. You must not ask for or exchange contact details in messages, files or product text to get around this rule, and STUS may detect, block or remove such content.
6.8 Your own company. A company cannot send an RFQ to itself. STUS hides a company's own Listings from its own searches, never matches a company's RFQ to its own Listing, and never includes a company in search alerts about its own searches. STUS may block or cancel activity that tries to get around this.
7. Transactions Between Users
7.1 STUS is not a party to Transactions. Contracts for goods or services are formed solely between Buyer and Supplier. STUS does not sell, buy, inspect, store, ship or guarantee any goods or services, and is not responsible for price, quality, quantity, delivery, warranty or performance.
7.2 Authenticity agreement. When a deal is agreed through the Platform's RFQ and quoting tools, STUS provides both parties with an agreement covering the authenticity of the parties and the deal, to be completed before proceeding to an official purchase order and payment. This agreement records the parties' confirmations; it does not make STUS a party to, guarantor of, or insurer of the Transaction.
7.3 Payments. Payment for a Transaction is made directly from the Buyer's account to the Supplier's account. STUS does not receive, hold, process or transfer Transaction payments, does not act as an escrow or payment agent, and charges no commission on Transactions. Each party bears its own payment risk and should verify bank details independently before paying.
7.4 Disputes arising from a Transaction are to be resolved directly between Buyer and Supplier. STUS may, at its discretion and without obligation, help facilitate communication.
8. Plans, Fees and Taxes
8.1 The Platform offers free and paid plans for Buyers and Suppliers. Current plans, prices, billing periods and features are shown on the Platform's pricing page and are incorporated into these Terms. Promotional or founding-member offers apply only on the stated conditions and for the stated period.
8.2 Fees are quoted in US dollars (USD) and are shown exclusive of VAT and other applicable taxes unless stated otherwise, and taxes are added where required by law. Fees are payable in advance for the selected period, by bank transfer or by any other payment method we make available on the Platform. We issue a digital tax invoice for each payment.
8.3 Paid plans do not renew into a more expensive plan without the notice and consent required by law. Where a plan renews automatically, we will state the renewal price and period at checkout and you may cancel before the renewal date through your account or by contacting us.
8.4 Subscription fees are for access to Platform services for the period purchased and are non-refundable once the plan has been activated, except where a refund is required by applicable law or where we withdraw your paid access without a breach by you.
8.5 We may change prices or plans for future periods on reasonable prior notice. Changes do not affect a period you have already paid for.
8.6 Search credits. Buyer plans include a number of search credits valid for the period purchased (for example three months), and searches and RFQs each use the number of credits shown on the pricing page. Unused credits expire at the end of that period, have no cash value and are not refundable, subject to clause 8.4. Complimentary credits may be changed or withdrawn on notice. Each new Buyer receives one welcome RFQ without credits being charged. If no Supplier replies to an RFQ paid for with credits within seven (7) days, STUS returns the credits used for that RFQ to the Buyer's balance, as credits only and not as cash. A Supplier reply means a response sent through the Platform. Credits belong to Buy mode, and Supplier plans belong to Sell mode.
8.7 Plan length. A monthly plan lasts thirty (30) days from the day it starts, whatever the date of the month.
9. Search Results and Automated Features
9.1 The Platform uses automated and AI-assisted tools to interpret search requests and rank or match suppliers. Results may be incomplete or inaccurate, and are provided for information only.
9.2 You are responsible for verifying any result before relying on it. Automated outputs are not professional, legal, financial or procurement advice.
9.3 We aim to keep the supplier database current, but we do not warrant that any Listing is complete, accurate or up to date.
9.4 AI suggestions. If no registered Supplier matches a search, the Platform may show suggestions generated by AI, clearly labelled "AI suggestion, not a STUS supplier". These are not Suppliers on STUS, have not been verified, reviewed or endorsed by STUS, and may be incomplete or inaccurate, including as to whether a business exists or can supply the item. STUS does not guarantee their contact details, ratings or capacity. You must verify any such suggestion yourself before relying on it, and STUS is not responsible for dealings with them.
10. Acceptable Use
You must not:
breach any law of the Kingdom of Saudi Arabia, including the Anti-Cyber Crime Law and the E-Commerce Law, or any rule of Islamic Sharia and public morals applicable in the Kingdom;
post false, misleading, defamatory, fraudulent or infringing content, or impersonate any person or company;
use the Platform for money laundering, sanctions evasion, bribery or any unlawful trade;
attempt to access accounts, systems or data without authorisation, probe or test security, introduce malware, overload or disrupt the Platform;
use bots, scrapers or automated means to extract data, or reverse engineer any part of the Platform;
circumvent the paid plan structure, for example by placing phone numbers, email addresses, links or other contact details in product descriptions, captions or images (STUS may detect, block or remove such content);
manipulate reviews, rankings or search results.
11. Your Content
11.1 You keep ownership of the content you submit ("Your Content"), including Listing information, logos, images and RFQ messages.
11.2 You grant STUS a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt for formatting and promote Your Content on and in connection with the Platform and our marketing of it, for as long as your Listing is active and for a reasonable period afterwards for backup and legal purposes.
11.3 You confirm that you have all rights and permissions needed to submit Your Content, including the consent of any individual whose personal data (such as contact person details) you provide.
11.4 Express consent for publication. By starting to sell as a Supplier, submitting Your Content and activating your Listing, you expressly authorise STUS to publish and display on the Platform your company name, trade and brand names, logos, product and service descriptions, product photographs and other images, and the contact details you choose to share under clause 6.7. You further authorise STUS to reproduce your company name, brand names, logos, descriptions and images in Platform previews, search results, notifications to Buyers, and STUS's own promotional materials (such as website, email and social media posts promoting the Platform or its suppliers). Contact details you share are shown only to the other company in that conversation and are never used in promotional materials. STUS will not use your name or brand to state or imply that you endorse STUS beyond showing that you are a registered Supplier. You may withdraw the authorisation for promotional use outside the Platform at any time by writing to admin@stus.digital.
11.5 Your warranties about brands, images and data. You warrant that you own, or hold all licences and permissions needed to grant the rights in clauses 11.2 and 11.4 for, every logo, trademark, product photograph, image, text, specification and other material you submit, including the rights of photographers, designers, brand owners, manufacturers and any individuals shown or named. Do not upload material belonging to others (for example a manufacturer's catalogue images) unless you are authorised to use it. STUS does not review Your Content for ownership and relies on this warranty.
11.6 Notice and removal. If you or anyone else believes that content on the Platform uses a brand, image, text or data without permission, write to admin@stus.digital with proof of ownership and where the content appears. STUS will review the notice promptly and may remove or disable access to the content while it does so. STUS hosts Supplier content on the Supplier's instructions, and the Supplier's responsibility and indemnity under clause 16 apply to any claim about it.
11.7 Withdrawal and removal. You may edit or remove Your Content, or deactivate your Listing, at any time. After removal or account closure, STUS will stop displaying the content on the Platform within a reasonable time and will not use it in new promotional materials. Copies in backups, caches, search-engine results and materials already distributed may remain until they expire or are deleted in the ordinary course, and STUS may keep records required by law.
11.8 Verification documents. Documents you upload to verify your business (such as CR and VAT certificates) are used only to verify your registration and meet legal obligations. STUS does not publish them. Buyers see only the information you choose to show in your Listing.
12. Intellectual Property
The Platform, its software, design, database structure, the STUS name, logo and brand elements are owned by or licensed to STUS and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Platform in accordance with these Terms. No other rights are granted.
13. Third-Party Services and Links
The Platform relies on third-party providers (for example hosting, email, payment and AI processing) and may link to third-party sites. We do not control and are not responsible for third-party sites or the conduct of other users.
14. Disclaimers
14.1 The Platform is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties not expressly stated, including fitness for a particular purpose, uninterrupted availability and error-free operation.
14.2 We do not guarantee that using the Platform will result in any enquiry, sale, purchase, saving or business outcome.
15. Limitation of Liability
15.1 To the maximum extent permitted by law, STUS is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data, arising from your use of the Platform or any Transaction.
15.2 Our total liability to you for any claim relating to the Platform will not exceed the fees you paid to STUS in the twelve (12) months before the event giving rise to the claim.
15.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Saudi law, including liability for fraud, gross negligence or wilful misconduct, or any non-waivable statutory right.
16. Indemnity
You will indemnify and hold harmless STUS, its owners, officers and staff against claims, losses and reasonable costs arising from your breach of these Terms, Your Content, your violation of law or third-party rights, or your Transactions with other users.
17. Suspension and Termination
17.1 You may stop using the Platform and request account closure at any time. Closure does not entitle you to a refund except as stated in clause 8.4.
17.2 We may suspend or terminate your access immediately if you breach these Terms, if we reasonably suspect fraud or illegal activity, if required by a competent authority, or if your account is inactive for an extended period, with notice where practicable.
17.3 Clauses that by nature should survive termination (including 7, 11.2, 12, 14 to 16, 20 and 21) will survive.
18. Complaints and Takedown
If you believe a Listing or content is unlawful, inaccurate or infringes your rights, write to admin@stus.digital with the details and supporting evidence. We will review it promptly and may remove or restrict the content while we do so. Content that violates law or these Terms will be removed.
19. Changes to These Terms
We may update these Terms from time to time. We will post the updated version with a new date and notify registered users of material changes by email or in the Platform. Continued use after the effective date of the change means you accept it. If you do not agree, you must stop using the Platform.
20. Governing Law and Disputes
20.1 These Terms are governed by the laws of the Kingdom of Saudi Arabia.
20.2 The parties will first try to resolve any dispute in good faith by written notice and discussion for thirty (30) days.
20.3 If unresolved, the dispute is subject to the exclusive jurisdiction of the competent courts in Jeddah, Kingdom of Saudi Arabia.
20.4 Where an Arabic version of these Terms is published, the Arabic text prevails in case of conflict for the purposes of proceedings in the Kingdom.
21. General
Entire agreement: these Terms, the Privacy Policy, and the pricing page are the full agreement between you and STUS about the Platform.
Severability: if any provision is held invalid, the rest remain in force.
No waiver: a delay in enforcing a right is not a waiver.
Assignment: you may not assign these Terms without our written consent; we may assign them in connection with a restructuring, merger or sale of the business, with notice to you.
Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
Notices: we may give notice by email to your registered address or by posting on the Platform; you may contact us at admin@stus.digital.
Electronic contract: you agree that these Terms and related records may be made and kept electronically.